Troubleshooting

Find your problem in the table, see the most likely cause, and jump straight to the fix, from sign-in links to missing buckets and failed uploads.

Owner Admin Member AI user

Problem	Most likely cause	Fix
The sign-in link doesn’t work	Email links last 15 minutes and work once	Sign in
The invitation link doesn’t work	Invitations expire after seven days	Ask for a new invitation
I can’t see a bucket	No role covers it, or the connection’s bucket scopes leave it out	Find your buckets
I can’t see a folder	A role doesn’t cover it, or a Deny hides it	Why can’t I do this?
Upload or the bin icon is greyed out or missing	No Write access in that folder	Why can’t I do this?
I’m an Admin but can’t open any bucket	Admin doesn’t include file access	Owner, Admin, and Member
Test connection shows a red error	The key, region, endpoint, or bucket scopes are wrong	Connection problems
Uploads fail but browsing works	The bucket’s CORS rules block the browser	Browser uploads and CORS
A big upload stopped halfway	Interrupted network or closed tab	Pause, resume, and retry
”Larger than the 1 GB browser download limit”	Browser downloads stop at 1 GB	Download or delete files
A download opens in a new tab	CORS doesn’t allow the browser to fetch the file	Browser uploads and CORS
A folder can’t be deleted	Only empty folders can be deleted	Download or delete files
A share link stopped working	It expired, or its creator lost access to the file	Share a file
An AI client can’t connect or transfer	Various	Troubleshoot AI clients

Asking for help

Include the error message and any code shown in brackets, what you were doing, the connection and bucket, and roughly when it happened.

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